IT technical support is a comprehensive service that includes system monitoring, resolving ongoing technical issues and implementing updates and new functionalities in e-commerce projects.
The first step is identifying current needs and potential issues. We then prepare an action plan, carry out the necessary development work and continuously communicate any changes. The entire process is based on individual agreements depending on your needs.
Yes, we offer both ongoing IT support and flexible technical assistance, which you can use as needed, such as for emergencies, updates or system migrations.
Yes, our team offers permanent or temporary 24/7 support to quickly respond to requests and minimise downtime, especially during peak user traffic periods. The details of our team's availability are determined in advance during the needs analysis.
Once we receive a request, we aim to respond as quickly as possible. Based on the provided information, we determine an action plan, estimate implementation time and set a completion deadline.